Support Services for Students During COVID-19

Last Updated: 7/27/20 

As the University is transitioning to distance learning for the rest of the semester, we want you to know we are here for you. Many of you may be feeling a range of emotions right now, including disbelief, anxiety, difficulty concentrating, denial, worry / concern, stress, or more. Please realize these feelings are normal, and we would be happy to talk to you or connect you to resources to help manage any emotional distress. It is important that you maintain a basic self-care regimen, take everything one step at a time, assess what you can and cannot control, and ask for help within your support network when you need it. Once again, the ISSO staff is here to help you. Questions? Email

Click below to review a message from Associate Vice Chancellor for Global Affairs and Senior International Officer, Josh Davis. 

Message from AVC Josh Davis 3/13/2020

Message from AVC Josh Davis 5/1/2020

Message from AVC Josh Davis 7/1/2020

Message from AVC Josh Davis 7/7/2020


Frequently Asked Questions and Answers:

The ISSO has created a guide to help answer the most frequently asked questions in response to COVID-19:

FAQ Guide Resources Guide

On July 23, 2020, ISSO hosted a Fall 2020 Immigration Information Session with university leadership and external immigration attorneys. A recording of this webinar is accessible to UNL users only via the button below. You must be logged into the UNL website to view the video. **Please note that immigration guidance is constantly changing, and information shared in the webinar may no longer be accurate. Individuals should contact the ISSO office with time-sensitive questions to confirm the latest updates.

Watch the July 23 Recorded Immigration Updates Webinar



Immigration Considerations:

Immigration Updates: In response to the recent immigration updates, please click below for more information.

Immigration Updates (NEW UPDATE - July 24, 2020)

The ISSO will continue to communicate important immigration updates in response to COVID-19 via email. Please make sure to check your email regularly and contact for any questions.

  • ISSO has transitioned entirely to remote advising. Please click here to sign up for a virtual advising session.
  • The situation related to the Novel Coronavirus (COVID-19) remains unpredictable and rapidly changing. If you choose to depart the U.S., you may encounter challenges in returning in the summer or fall to continue your studies. Please consider this possibility seriously as you weigh the decision to travel outside the U.S. for any time.
  • If you are traveling outside of the U.S., please click here to learn how to obtain a travel signature on your I-20 online. The ISSO staff recommend that you obtain a signature sooner rather than later, even if you are uncertain whether you will be traveling back home, as things are rapidly changing.
  • We have notified the Department of Homeland Security that we are transitioning to remote learning instead of in-person instruction, and have been reassured that this transition does not put your visa status at risk at this time.
  • UNL housing and dining facilities will remain open to you at this time, if you choose to remain on campus. Please visit the Housing website for more details about changing hours and services.

Questions about international student tax filing? International Students with tax information questions are encouraged to email: 


Academic Support: 

Information about Canvas:

Here are some steps you can take right now to make sure you are ready for classes moving to a remote access format on March 30. 

  • Begin checking Canvas and your email regularly for messages about your courses. Turn on Canvas notifications. 

  • Make sure you have access to the Internet and have sufficient bandwidth both on and off campus. If you don't, think about other locations where you can access your course materials on the Internet and download them to a thumb drive. If you do not have an adequate connection to the internet, you can contact your local Nebraska Extension Office to inquire about access. Local libraries may also offer internet access. Charter Communications is offering free Spectrum WiFi for 60 days to students impacted by changes caused by COVID-19. Installation fees will be waived for new student households. Call 1-844-488-8395 for more information. 

  • Make sure you have access to programs you need to do your work, including email, Office 365, and Canvas. If you are using a phone or tablet to access course materials, download the Canvas app. 


ESL Support Lab - Virtual Appointments:

The ESL Support Lab is a free service offered by Programs in English as a Second Language to all international students at the university who need language-related assistance. If you need English Language Support Services, sign up for a virtual appointment using this link: 


Information about Academic Success Coaching:

Academic Success Coaches from the Center for Academic Success and Transition Office (CAST) are available to help students transition to learning in the online-only environment. Students may sign up to connect with coaches on Zoom, Skype, phone, email, and text messaging. Please make appointments via MyPLAN, by calling 402-472-1880, or by emailing 


Health and Wellbeing: 

University Health Center:

Feeling sick?

If you are concerned you have COVID-19, you have two options:

  1. Complete an E-visit on the Nebraska Medicine app (An active One Chart | Patient account is required).
  2. Call the University Health Center at 402.472.5000 to make an appointment. Walk-ins are not accepted at this time.

Follow these steps from the CDC to help protect other people in your home and community.

Adjusted Building Hours and Operations

  • Until further notice, University Health Center building hours will be Monday through Friday from 8 a.m. to 5 p.m. We will be closed on Saturdays and Sundays.
  • To best serve the needs of the campus community, our focus will be providing care for immediate needs, but physicals and other wellness services are still available on a limited basis.
  • The health center now offers telehealth home video visits through Zoom as a convenient appointment option for primary care, mental health medication, nutrition counseling and physical therapy services. Learn more.

For more information, please visit: 


Counseling and Psychological Services:

CAPS is closed for in-person visits. If you would like a remote (i.e., Zoom, phone) appointment or if you are in crisis, please call CAPS at (402) 472-7450 between 8am-5pm for assistance.

After business hours: If you need to speak with our counselor on duty for your urgent needs or you are in crisis, please call (402) 472-7450 and Press 4. If you are in imminent danger to yourself or others, please call 911. Access resources to maintain mental wellbeing here: 

  • Daily Guided Mindfulness - CAPS is offering a recurring, daily zoom meeting where students are invited to attend. The Zoom meeting will occur every weekday beginning at 2:00 pm CST. These sessions will be open for 30 minutes each day and will consist of a 15-20 minute mindfulness exercise followed by a 10 minute Q&A regarding wellness practices and CAPS services.

Big Red Resilience and Well Being:

Click here to learn more about the 9 dimensions of well-being and tips for success.  Please email:, or sign up here for a virtual well-being coaching appointment on zoom:


Financial Resources: 

The University of Nebraska-Lincoln will make every effort to mitigate financial burdens created by this extraordinary situation. If you have incurredor will incuradditional expenses or financial hardship, please contact the Husker Hub via email at or by phone at 402-472-2030.