Support Services for Students During COVID-19

Last Updated: 8/18/2020

Quarantine Information

If you are joining us in Lincoln for the Fall semester from overseas, the University has asked all international travelers to self-quarantine for 14 days, per CDC and Nebraska DHHS guidelines. It is extremely important that all students — whether living on campus or off campus — strictly adhere to university and local health directives to avoid virus transmission. To self-quarantine you will need to stay in your room, apartment, or house until a healthcare provider confirms you are no longer at risk of infecting others. To the extent that you can, remain in your room and limit your use of shared spaces with any roommates or family members. While this may be difficult or frustrating, please do not go for a walk outdoors, or even down the hall if you are in a shared living environment.

If you are living on-campus, please review the guidelines set by Housing for your quarantine:

If you are living off-campus, you should:

  • Notify roommate(s) that you are quarantining.
  • Stay in your room or apartment and out of public spaces.
  • Not attend work, in-person classes, events, or other social or religious gatherings.
  • Not go in-person to any restaurants or grocery stores. ISSO has compiled a list of local restaurants and grocery stores with delivery and curbside options: or find the list in one of our information packets for new or current students.
  • Limit contact with others.
  • Stay 6 feet away from other individuals at all times.
  • Wear a face covering any time you leave your apartment.
  • Cough or sneeze into your arm and never cough in the direction of someone else.
  • Frequently wash hands with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Wash/sanitize after coughing/sneezing directly into your hands or after handling used tissues.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid sharing household items. Do not share drinking glasses, towels, eating utensils, bedding, or any other items until your quarantine period is over.
  • Keep your surroundings clean. While the virus is not spread very well from contact with soiled household surfaces, you should try to clean surfaces that are shared with others, such as door knobs, telephones, and bathroom surfaces (or any other object that they sneeze or cough on), with a standard household disinfectant such as Clorox wipes. Wash your hands after cleaning the area.
  • Self-monitor for signs of possible infection, including fever (100.4 degrees F or 38.0 degrees C or higher, measured twice a day) or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, recent loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea. You can use the COVID-1 Check App to do so.

If you experience COVID-19 symptoms (fever/chills, cough, sneezing, runny nose, sore throat, vomiting, intestinal issues, shortness of breath, fatigue, loss of sense of smell, or body ache), you should contact the University Health Center at (402) 472-5000 and quarantine until all symptoms are no longer present for a minimum of 48 hours or until a medical professional has given additional instructions. If you’re not feeling well call the University Health Center at 402-472-5000 and press 1 on the menu to arrange a tele-health appointment.

These directions must be followed by everyone for the health and safety of our community. Students who do not comply may face disciplinary action from the university. It is a violation of the Student Code of Conduct to engage in behavior that “unreasonably endangers the mental or physical health” of others. It also is a violation to fail to comply with the direction of university officials.

Important Resources On Campus:

Information on COVID-19:

As the University is transitioning to distance learning for the rest of the semester, we want you to know we are here for you. Many of you may be feeling a range of emotions right now, including disbelief, anxiety, difficulty concentrating, denial, worry / concern, stress, or more. Please realize these feelings are normal, and we would be happy to talk to you or connect you to resources to help manage any emotional distress. It is important that you maintain a basic self-care regimen, take everything one step at a time, assess what you can and cannot control, and ask for help within your support network when you need it. Once again, the ISSO staff is here to help you. Questions? Email

Click below to review messages from Associate Vice Chancellor for Global Affairs and Senior International Officer, Josh Davis.

Message from AVC Josh Davis 3/13/2020

Message from AVC Josh Davis 5/1/2020

Message from AVC Josh Davis 7/1/2020

Message from AVC Josh Davis 7/7/2020

Frequently Asked Questions and Answers:

The ISSO has created a guide to help answer the most frequently asked questions in response to COVID-19:

FAQ Guide Resources Guide

Immigration Considerations:

Immigration Updates: In response to the recent immigration updates, please click below for more information.

Immigration Updates (NEW UPDATE - July 24, 2020)

The ISSO will continue to communicate important immigration updates in response to COVID-19 via email. Please make sure to check your email regularly and contact for any questions.

  • ISSO has transitioned entirely to remote advising. Please click here to sign up for a virtual advising session.
  • The situation related to the Novel Coronavirus (COVID-19) remains unpredictable and rapidly changing. If you choose to depart the U.S., you may encounter challenges in returning in the summer or fall to continue your studies. Please consider this possibility seriously as you weigh the decision to travel outside the U.S. for any time.
  • If you are traveling outside of the U.S., please click here to learn how to obtain a travel signature on your I-20 online. The ISSO staff recommend that you obtain a signature sooner rather than later, even if you are uncertain whether you will be traveling back home, as things are rapidly changing.
  • We have notified the Department of Homeland Security that we are transitioning to remote learning instead of in-person instruction, and have been reassured that this transition does not put your visa status at risk at this time.
  • UNL housing and dining facilities will remain open to you at this time, if you choose to remain on campus. Please visit the Housing website for more details about changing hours and services.

Questions about international student tax filing? International Students with tax information questions are encouraged to email:

Academic Support:

Information about Canvas:

Here are some steps you can take right now to make sure you are ready for classes moving to a remote access format on March 30.

  • Begin checking Canvas and your email regularly for messages about your courses. Turn on Canvas notifications.
  • Make sure you have access to the Internet and have sufficient bandwidth both on and off campus. If you don't, think about other locations where you can access your course materials on the Internet and download them to a thumb drive. If you do not have an adequate connection to the internet, you can contact your local Nebraska Extension Office to inquire about access. Local libraries may also offer internet access. Charter Communications is offering free Spectrum WiFi for 60 days to students impacted by changes caused by COVID-19. Installation fees will be waived for new student households. Call 1-844-488-8395 for more information.
  • Make sure you have access to programs you need to do your work, including email, Office 365, and Canvas. If you are using a phone or tablet to access course materials download the Canvas app.
  • Huskertech has laptops available for checkout on a first-come-first-served basis at all of its locations.
  • Check the Student Remote Access Quickstart Guide for more information.
  • Classroom accommodations may need to be adjusted or adapted for a remote access environment. Please contact Services for Students with Disabilities to discuss any adjustments that may need to be made.

ESL Support Lab - Virtual Appointments:

The ESL Support Lab is a free service offered by Programs in English as a Second Language to all international students at the university who need language-related assistance. If you need English Language Support Services, sign up for a virtual appointment using this link

Information about Academic Success Coaching:

Academic Success Coaches from the Center for Academic Success and Transition Office (CAST) are available to help students transition to learning in the online-only environment. Students may sign up to connect with coaches on Zoom, Skype, phone, email, and text messaging. Please make appointments via MyPLAN, by calling 402-472-1880, or by emailing

Health and Wellbeing:

University Health Center:

Feeling sick?

If you are concerned you have COVID-19, you have two options:

  1. Complete an E-visit on the Nebraska Medicine app (An active One Chart | Patient account is required).
  2. Call the University Health Center at 402.472.5000 to make an appointment. Walk-ins are not accepted at this time.

Follow these steps from the CDC to help protect other people in your home and community.

Adjusted Building Hours and Operations

  • Until further notice, University Health Center building hours will be Monday through Friday from 8 a.m. to 5 p.m. We will be closed on Saturdays and Sundays.
  • To best serve the needs of the campus community, our focus will be providing care for immediate needs, but physicals and other wellness services are still available on a limited basis.
  • The health center now offers telehealth home video visits through Zoom as a convenient appointment option for primary care, mental health medication, nutrition counseling and physical therapy services. Learn more.

For more information, please visit:

Counseling and Psychological Services:

CAPS is closed for in-person visits. If you would like a remote (i.e., Zoom, phone) appointment or if you are in crisis, please call CAPS at (402) 472 -7450 between 8am-5pm for assistance.

After business hours: If you need to speak with our counselor on duty for your urgent needs or you are in crisis, please call (402) 472-7450 and Press 4. If you are in imminent danger to yourself or others, please call 911. Access resources to maintain mental wellbeing here:

  • Daily Guided Mindfulness - CAPS is offering a recurring, daily zoom meeting where students are invited to attend. The Zoom meeting will occur every weekday beginning at 2:00 pm CST. These sessions will be open for 30 minutes each day and will consist of a 15-20 minute mindfulness exercise followed by a 10 minute Q&A regarding wellness practices and CAPS services.
  • Learn more here:

Big Red Resilience and Well Being:

Click here to learn more about the 9 dimensions of well-being and tips for success. Please email:, or sign up here for a virtual well-being coaching appointment on zoom:

Financial Resources:

The University of Nebraska-Lincoln will make every effort to mitigate financial burdens created by this extraordinary situation. If you have incurred, or will incur, additional expenses or financial hardship, please contact the Husker Hub via email at or by phone at 402-472-2030.

2020-21 Fee Reductions